Contact us
Our support team can help with orders, delivery, payment questions, and account access.
Last updated: July 11, 2026
Email support
Write to [email protected] from the email used for your account. Include your order number when the question relates to a purchase.
Telegram updates and support
Visit the KOT.GG Telegram channel for store updates and our current support contact. Have your order number ready when asking about a purchase.
LINE support
You can also contact us on LINE using the button below. Have your order number ready when asking about a purchase.
What to include
Describe what happened, when it happened, and the result you expected. Screenshots are useful, but redact passwords, payment card numbers, and private game credentials.
Response times
We prioritize paid orders that are delayed or failed. Repeating the same issue can slow investigation, so please keep it in one Telegram or LINE conversation, or email thread.