Refund Policy
This Policy explains when KANGOTECH LTD offers refunds or other remedies for digital products purchased through KOT.GG. It forms part of our Terms of Service.
Effective date: August 27, 2026
1. Your statutory rights
Nothing in this Policy limits rights that cannot lawfully be limited. Digital content must meet applicable legal standards, including being of satisfactory quality, fit for a disclosed purpose and as described. If it is faulty, misdescribed, incompatible with information we provided, incorrectly supplied, or we lacked the right to supply it, you may be entitled to repair or replacement, a price reduction, refund or another remedy available by law.
2. Change of mind and immediate supply
Digital products are normally supplied immediately. Where you expressly consent to digital content being supplied before a statutory cancellation period ends and acknowledge that the cancellation right will be lost, that right ends once supply begins. For a service you expressly request during a cancellation period, you may have to pay for the proportion supplied before cancellation and the right may end once the service is fully performed. If we did not obtain a consent or acknowledgement required by law, your statutory position is not reduced by this Policy.
3. Delivered products are final sale
Subject to your statutory rights, we do not offer voluntary change-of-mind refunds after a code, credential, subscription or other digital benefit has been supplied, revealed, delivered, redeemed or applied to the account details you provided. A loss of interest, later price change, accidental purchase, purchase of the wrong platform or region, inability to use the product due to your device or account, supplier account action, or failure to redeem before a disclosed expiry date does not make a correctly described and supplied product refundable.
4. Cases we will review
We will review claims involving a duplicate charge; payment taken for an order we reject or cannot fulfil; non-delivery; an invalid, previously used or unusable code; delivery of the wrong product, amount, platform or region; a top-up that failed or was applied incorrectly because of our error; or a product materially inconsistent with its listing. We may first provide repair, replacement, redelivery or correction where that is lawful, possible and proportionate. If it is not provided within a reasonable time and without significant inconvenience, a price reduction or refund may apply.
5. Account details supplied by you
Before confirming a top-up or account delivery, check every account ID, character, server, platform and region. If we accurately complete the order using the details you supplied, the transaction may be technically irreversible and is not eligible for a voluntary refund. We will still investigate evidence that we used different details, delivered the wrong product or amount, or otherwise failed to perform the contract correctly.
6. Before delivery
Contact us immediately if an order is still pending and you want to correct information or ask whether cancellation is possible. We cannot guarantee a change or cancellation because automatic fulfilment may begin quickly. Where a statutory cancellation right remains available, we will honor it. We may cancel and refund an unavailable, unsafe, unauthorized or legally restricted order. Do not reveal or redeem a code while a claim is under review.
7. How to request a remedy
Email [email protected] from the address associated with your account as soon as reasonably possible. Include the order number, product, a clear description of the issue, when it occurred, and relevant screenshots or provider messages. Never send a full payment card number, password or reusable game-account credential. We may ask for reasonable evidence and troubleshooting steps, but will not require material that is unnecessary or unsafe. Delay can make provider verification harder but does not remove a right that the law preserves.
8. Refund processing
If a refund is due, we return the relevant amount without an additional refund fee and normally to the original payment method. We use another method only when the original method is unavailable or you expressly agree. We may refund only the affected item or proportion where the rest of the order was correctly supplied. We may reverse associated K’ Points, discounts or rewards so neither party receives a windfall. Provider and bank processing times are outside our control after we submit the refund.
9. Fraud and payment disputes
We may pause undelivered orders while investigating suspected fraud, unauthorized payment, chargebacks or conflicting claims. Fraudulent evidence, false non-delivery claims, abuse of refunds or attempts to retain both the product and payment may result in account restrictions and lawful recovery action. You may contact your payment provider or exercise any legal complaint right, but contacting support first often lets us resolve a genuine issue more quickly and is not a mandatory condition of your statutory rights.
10. Contact
Refund and remedy requests are handled by KANGOTECH LTD at [email protected]. Our registered office is 128 City Road, London, United Kingdom, EC1V 2NX. Please keep one email thread per issue and quote your order number. This Policy is governed and interpreted together with our Terms of Service and applicable mandatory consumer law.